Construction Claims & Prevention and Resolution Tips

Tips for Preventing Construction Claims
Tips for Preventing Construction Claims

Construction Claims & Prevention and Resolution Tips

Claim Management is an unavoidable process in any construction project’s life cycle. The best practice to avoid claim is to manage the breeding grounds with alignment of documents before to start construction. Establishing good communication channels between parties is an effective approach which is key to resolve disputes at early stages. However, construction projects especially the larger ones often have claims. Although construction claims are costly, cause delays and damaged relationships, it is possible to avoid them. Strategies and practices can be used to reduce the frequency of claims during design and bidding phases and construction phase.

In this article we will discuss construction claims and tips for prevention during the construction phase.

Construction Claims

Typically a construction project has four phases;

Mostly claims occur during the construction phase. However, they are closely related with incomplete scope sentence, contract documents and design.

In a construction project, once tender documents are completed and the contract is awarded by the contractor, the greatest occasion to prevent claims comes to an end. During the pre-tender and contract formulation phases, significant elements are under the control of the client. If all the documents, designs, information and scope are aligned to purpose, the risks will be minimized.

However, construction disputes are endemic in the industry, therefore conflicts are inevitable especially in the projects with various stakeholder espectations and requirements.

Basically, problems can be grouped in two categories within a construction project.

  • Problems, which have their origin in the planning phase of the project.
  • Problems, which are caused by issues and conflicts during the execution phase (construction phase)

Construction Claims Management

Construction claims management is a process that includes prevention and mitigation of construction claims and handling when they occur. Typically, there are two parties involved in the claim management processes.

  • The party who makes the claim
  • The party who defends against the claim

A claim is an assertion for something due or believed to be due which is usually the result of an action. In construction industry, something is often related with additional time and payment result from additional work.

Contractors make claims against to the client and subcontractors make claims against to the contractors depending on the situations. However, clients make also claims against to the contractors considering the contractor’s low performance or obligations which are not performed.

Common types of construction claims include but not limited to the following;

  • Delay Claims
  • Acceleration Claims
  • Change Order and Extra Work Claims
  • Differing Site Conditions Claims
  • Damage Claims

Claim Management Processes

There are four processes which are closely related with different phases of a project.

  1. Claim Prevention
  2. Claim Mitigation
  3. Pursuing Claims (Claim Identification and Quantification)
  4. Claim Resolution

Note that if agreement between the parties is reached, then the claim is resolved and becomes a change.

If the agreement is not reached, the claim may proceed to negotiation, mediation, arbitration, and litigation before it is completely resolved.

Tips for Preventing Construction Claims During the Execution Phase

Construction claims may occur due to different objectives of parties, scope changes, performance issues, weather etc. The following recommendations can help you to prevent your project from construction claims during the execution phase.

1. Before to accelerate a contractor, analyze the current status and determine the delays in the contractors schedule. If the contractor is not behind the schedule, acceleration may bring additional cost to project.

2. All change orders should be recorded from the beginning until the closing of the project. Your document control system should be well established.

3. Require contractors to support their change order cost proposals with updated work schedules. Determine the cost effects of delays or delay impacts of costs.

4. Prepare time impact analyses for all change orders and determine the activities that cause delays in critical path. Analyze the activity relationships and calculate the floats to understand their roles on delays.

5. Establish procedures for RFI’s (Request For Information) and improve your RFI process.

6. Establish a register system and set up a sharepoint for all as build drawings, shop drawings, transmittals, submittals, approvals.

7. Establish a daily reporting system for site. Each report must record labor and equipment numbers, performed work quantitiy, weather conditions and idle hours.

8. Periodically evaluate your labor and equipment performance calculations. Such calculations are the principal source of evidence for verifying the contractors performance.

9. Prepare a schedule specification and determine the creating and updating processes. Work schedules should reflect the complete scope of work and updates should reflect the real site conditions. Enforce contractors to make updates at least monthly.

10. Require contractors to prepare a detailed breakdown of their bids. Each bid should at least involve material, labor, equipment and overhead costs.


Claims are costly and time consuming demands in construction projects. Claim management is an inevitable but manageable process. Best practice to avoid claims is to manage the breeding grounds by alignment of documents before to start construction. A well established change order management and schedule management system helps to avoid claims during construction phase. Also documentation, communication and coordination systems should be well established to mimimize the effects of claims.

In this article we discuss construction claims and tips for prevention during the execurion phase. We hope that it will be useful for professionals and project managers working in the construction industry. If you want to add anything or share your experiences related with construction claims management, you can do by using the comments box below.

See Also

Claim Management in Construction Projects

Conflict Management Techniques in Project Management

Methods of Forensic Schedule Delay Analysis

External References


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