Since 1988 SDI has been inspiring service desks and service desk professionals worldwide to be brilliant!

Tried and tested by thousands of companies and service desk professionals in over 150 countries, SDI partners with service desks on their transformation journeys and IT service professionals on their career journeys. We’re here to support you in shaping the future of your company’s IT service wherever you are in the world. SDI’s globally accepted Service Desk Certification (SDC) program is the only benchmarking scheme based on industry best practice standards, designed specifically to certify service desk quality.

How can I become an active member of the SDI global service desk community?

Getting involved with our community is easy. Subscribe to the SDI newsletter for a full monthly round-up of the latest global industry news, upcoming events, service desk job vacancies, useful blogs articles, and reports. Join the LinkedIn group to network and share tips and advice with over 25,000 service desk professionals worldwide. Explore our resource library to discover a host of free and useful content from best practice standards to research reports, benchmarking devices and much, much more. Get in touch with the team who are always available to have a chat and help you find ways to overcome your service desk challenges.

Our Mission

The SDI mission is to inspire service desks to be brilliant. We do this by supporting service desks to: