Our Culture and Values

Our culture is based on a set of four values – Trust, Care, Innovation, Pride – that shape our individual behaviors and hence the way the company behaves. They ensure we are all working from a commonly understood base that can be consistently applied across our organization. Our values need to be lived every day, used to help us work through any challenges we may face, and help us recognize and celebrate our achievements. They guide us in our dealings with colleagues, customers, suppliers, partners, shareholders, and the communities we serve.  It is signifcant that we hold ourselves and others accountable for our values every day and have defined a set of behaviors that are expected from all of us. They describe how our behaviors bring Serco’s values to life. There are also some additional expectations for those of us who have a responsibility for managing people as well as our leaders. Our ideas, skills, information and brand reputation give us our competitive advantage. We need to use them well, and protect and manage our information and ideas, if we’re going to be a sustainable, reputable, and trusted business that is ready for the challenges of the future. All of us have a role in doing this.

It is our job to protect the knowledge and ideas that give us our competitive advantage.