Serco Group plc’s roots go back to 1929, becoming Serco Limited in 1987 and in 1988 was listed on the London Stock Exchange. Serco specializes in the delivery of essential public services, with over 50,000 people working in defense, transport, justice, immigration, healthcare, and other citizen services across our four regions: UK & Europe, North America, Asia Pacific, and the Middle East. Our large cross-sector and international experience mean we can transfer emerging best practices, share new service innovations, and improve the performance of the public services we manage. A strong public sector ethos manages through our organization which is why you will always find our people are motivated to make a positive difference. We perpetually evaluate our performance and the efficiency of our operations, as well as the outcomes we achieve for citizens.
Our culture is based on a set of four values – Trust, Care, Innovation, Pride – that shape our individual behaviors and hence the way the company behaves. They ensure we are all working from a commonly understood base that can be consistently applied across our organization. Our values need to be lived every day, used to help us work through any challenges we may face, and help us recognize and celebrate our achievements. They guide us in our dealings with colleagues, customers, suppliers, partners, shareholders, and the communities we serve. It is signifcant that we hold ourselves and others accountable for our values every day and have defined a set of behaviors that are expected from all of us. They describe how our behaviors bring Serco’s values to life. There are also some additional expectations for those of us who have a responsibility for managing people as well as our leaders. Our ideas, skills, information and brand reputation give us our competitive advantage. We need to use them well, and protect and manage our information and ideas, if we’re going to be a sustainable, reputable, and trusted business that is ready for the challenges of the future. All of us have a role in doing this.