McKee Consulting is matchless in the industry due to its position as an international authority on call and contact training center. They are the only training firm that offers a No-Risk Money-Back Guarantee for Double-Digit Growth in KPIs. Customers who work with McKee Consulting see immediate and long lasting outcomes. In addition, McKee Consulting has the highest customer retention rate in the industry.

Since 1979, McKee Consulting has offered life-altering training to world-class call and contact centers customers like American Express, Aetna, Disney, Capital One, MetLife, Prudential, and more. McKee Consulting’s showed  LAMA training is designed to provide  call center staff to:

• Raise Customer Satisfaction
• Increase Sales
• Decrease Complaints
• Grow Client Retention
• Decrease Employee Turn-Over
• Increase Morale

LAMA© is an interactive, entertainment,experiential training program that McKee Consulting has offered for almost 40 years. LAMA is a method used to manage and direct conversations intentional. It is a technique that will help individuals interact with everyone in their life involving their client, subordinates, peers, superiors and more. This training is designed to help teams:

• Deliver double-digit growth in KPIs
• Improve client satisfaction and faithfulness.
• Supply immediate and long-term outcomes
• Decrease employee turn-over
• Increase employee satisfaction and self-regard
• Provide all interaction – both professionally and personally