Who we are:
- A global leader in CX consulting and end-to-end delivery system
- Delivered over $256,000,000 in CX work for Fortune 500 clients
- In the business since 1981, with clients across Banking, Telecom, Retail, Medical, Entertainment, Government, and Education industries
What we do:
HFI is a complete Customer Experience Integrator (CXI) and our approach is matchless:
- We start with a deep understanding of the user’s ecosystem, mental model, drives, and blocks.
- We then build a user-centered strategy around that understanding.
- We translate that strategy into concrete deliverables that involve everything needed: design, technology, hosting, maintenance, and metrics.
- At the heart of all this is HFI’s human factors design science.
Our clients typically engage with us for:
- UX audits
- Digital strategy
- Deep customer and ecosystem research
- End-to-end customer-focused and ROI-based design
- Managed CX capabilities
- Full digital solutions delivery and maintenance
- Innovation services
- Individual and organizational training and certification
- Enterprise UX knowledge & asset management goods
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