Who we are:

• A global leader in CX consulting and end-to-end delivery system
• Delivered over $256,000,000 in CX work for Fortune 500 clients
• In the business since 1981, with clients across Banking, Telecom, Retail, Medical, Entertainment, Government, and Education industries

What we do:

HFI is a complete Customer Experience Integrator (CXI) and our approach is matchless:

1. We start with a deep understanding of the user’s ecosystem, mental model, drives, and blocks.
2. We then build a user-centered strategy around that understanding.
3. We translate that strategy into concrete deliverables that involve everything needed: design, technology, hosting, maintenance, and metrics.
4. At the heart of all this is HFI’s human factors design science.

Our clients typically engage with us for:

• UX audits
• Digital strategy
• Deep customer and ecosystem research
• End-to-end customer-focused and ROI-based design
• Managed CX capabilities
• Full digital solutions delivery and maintenance
• Innovation services
• Individual and organizational training and certification
• Enterprise UX knowledge & asset management goods