Who is Hamilton Mercer?
We’re a leading UK supplier of Customer Service Training and Personal Development Courses. We have a passion for inspiring excellence through learning, and a reputation for delivering measurable outcomes. But, really, we’d like to start by asking who you are. Because our approach is all about forming close partnerships with customers and finding out their wants. By getting to know you, we can provide our training programs to speak to you and your teams in the language and scenarios you encounter day today. This ensures they hit the mark, every time when it comes to helping you reach your aims. The Hamilton Mercer method works for the likes of Panasonic, Royal Opera House, Barnardo’s, Chanel, Houses of Parliament, small and medium-sized organizations, and individuals looking to uplift their capabilities and boost their performance. And it will work for you too.
Why do we get results?
We know the territory.
Our Learning Consultants aren’t all talk – they come from the business world with extensive experience in customer-facing roles at the management level. They are natural problem solvers. And we encourage you to make the most out of their information and abilities – ask them to supply solutions to YOUR specific challenges!
We’re with you all the way.
We are not a training course supplier who is going to ‘love you and leave you. Instead, we see classroom training as a small part of a bigger picture that includes mentoring and assessment, and tools for bringing practical learning into the workplace. In our view, this is what brings outcomes.
We deliver measurable results.
Every Hamilton Mercer course includes assessment materials to help you track the progress of learners. It’s good for you, and it’s good for us — because we think it will show you our courses offer an important return on investment.
To inspire companies and individuals to raise their standards and reach their aims, through our passionate approach to customer service training.
We purpose to be the leading provider and authority in customer service training. The ‘go-to’ company for raising staff performance and results.
Things we remember the day in, day out, to help us deliver an excellent product to customers and grow our business.
A leading authority
It’s our company’s vision to be leading experts in our field. We’ll constantly update our information and methods to deliver best-practice training.
Your success is our success
We continually remind ourselves that our long-term success depends on customer satisfaction. We want your repeat business and recommendations – and we’ll go the extra mile to get them.
We want our training to be 100 percent effective (its job satisfaction for us, and a great result for you). That’s why we pledge to fully support all clients: before training, to help tailor courses to suit their wants; and after training, supplying devices and support to help reinforce learning.
Results, not rhetoric
We won’t promise the earth. We won’t continually tell you we’re the best. Rather, we’ll always make sure we give you the devices to accurately measure the results of our training. We think these results will speak far louder than anything else we could tell you!