DIEM believes its people and processes should help clients increase their own capability to make key strategic decisions and get things done. Our concentrate on understanding the barriers to effective decision implementation, and combining problem visualization with stakeholder-interview techniques, permits us to assess options using a synthesis of stakeholders’ experiences. Our unique techniques yield the greatest benefits to our clients after our work has been completed. By helping stakeholders engage during the decision-making process (and not just afterward) we help ensure alters decided upon are acted upon.
The complexity of the modern world requires the involvement of many stakeholders to implement change. But many stakeholders mean many views, which makes it hard to obtain buy-in. And no buy-in means no progress. DIEM’s mission is to help clients make decisions in a way that ensures the decisions are implemented. Our decision discovery’ approach captures stakeholders’ experience as part of the decision-making process and obtains the buy-in needed to implement the decision quickly and cost-effectively.
Our approach involves developing a visual representation of the organization, business landscape or problem-space, based on research. We then conduct small-group interviews with stakeholders where, using the visual representation, we draw out and capture their experiences as a group. From this, we can then apply a range of bespoke and standard analytical techniques including dynamic systems models, network analysis, or matrix analysis (e.g. the Boston or GE-McKinsey matrices) to model and present the costs and benefits of several options. Using this approach, we have helped clients in a range of sectors to explore complex problems, leverage the information and experience of their stakeholders, and discover shared decisions to address them.