Cohen Brown is the internationally recognized leader in sales-and-service cultural and behavioral change, specializing in consultative and training processes for management, front-line, support/customer service units, and call centers.
Training programs include behavioral embedding, sales leadership and sales management, sales, service, structured time and workflow management, motivation, effective communication, and performance coaching. Our solutions increase and sustain the key behavioral skills that drive profitable results and enhance the client experience.
Cohen Brown utilizes a leader-led methodology that promotes management engagement, accountability, and motivation. This methodology is delivered virtually providing our clients robust scope and scale in training a large number of personnel in a short period of time. It is cost effective and consistent, and a critical component for successful transformational culture change. Cohen Brown is the transducer that converts philosophical and theoretical learning into practical application in the real world of business, increasing productivity, efficiency, and sustained peak performance with growth.
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