What You Will Learn :
- Discover the principles of good telephone technique
- How to greet callers and close calls effectively
- Learn correct protocol for placing on hold, transferring calls and taking messages
- Screening calls and dealing with sales calls
A telephone conversation is often a customer’s first interaction with a business. Needless to say, it better be a good or even exceptional experience.
Hamilton Mercer’s Professional Telephone Skills Course looks at every aspect of developing telephone skills, from greeting and closing calls to managing silences, using your voice effectively, screening calls and leaving voicemails.
You will develop skills to communicate in a manner that inspires the confidence and trust of a caller, and gives the best possible impression.
Who is this course for?
Hamilton Mercer’s Professional Telephone Skills Training Course is suitable for employees and individuals who would like to adopt a more confident, structured and positive approach to telephone conversations with customers.
It is suitable for staff who talk to customers and co-workers.