The Systems Engineer (SE) is one of the most effective public relations officials (PRO) of Cisco Systems. How relationships are developed and nourished determines lasting partnerships and continued success. The SE can be most successful in caring for the needs of the customer through learning quality listening skills. They can best represent your company through the use of professional presentation skills and the SE can better build more successful customer relationships by learning and using appropriate influencing skills and the dynamics of True Partnership Principles. This course develops an awareness of the success factors of Organizational and Personal Power by enhancing presentation and communication skills within the context of the third success factor, Influence Skills. Three primary areas of influence will be learned and practiced: Information, Interaction, and Inspiration.