There’s a world of difference between a hastily typed email and a carefully crafted message that gets the right response from recipients.

Hamilton Mercer’s Service Methodologies™ help people create well-structured emails that are appealing to the eye and, most importantly, informative and persuasive.

• Create well-structured emails that hold the attention of recipients.
• Minimise follow-up emails by providing easy-to-follow sequences for recipients.
• Persuade people to take action – especially when they’re not obligated to.
• Set the correct tone and level of formality to get recipients on side from the word go.
• Motivate recipients to take action, especially when they’re not obligated to.
• Overcome ‘Writers Block’ by using a proven three-step structure.
• End the Email on a ‘High Note’, suggesting goodwill and professionalism.
• Make emails truly stand-out by creating informative subject lines.
• Inspire others to up their game by editing subject lines to match the email body.
• Provide recipients with clear instructions on what they’re expected to do.
• Avoid confusion / unnecessary delays by giving clear instructions.
• Ensure communications are of a professional standard and accurate.