What You Will Learn :
- How to verify what you've heard and uncover additional information using various types of questions as well as prompts and echoes
- The Listening Process and how listening works in your favor
- How to use conditional questions to offer your solutions and say "No" comfortably and professionally when necessary
- How to recap a conversation and close with a relationship-building phrase
Most business people’s power to affect change comes through influence rather than mandate. In any organization, there are always a few people who seem to influence everyone else independent of job title, position, or authority. These are the influential people with a knack for persuasion.
But what do these people do that makes them persuasive? Successful persuaders are those who understand the viewpoints of others and then use that information to clearly present their own. You can master these and other skills that will make you both persuasive and influential.
In two intensive days, you’ll learn to use a six-step dialogue process to comfortably and effectively persuade others.
Download Communispond’s communication whitepaper
Who is this course for?
This program is intended for business people whose power to affect change comes through influence rather than mandate.