What You Will Learn :
- Select metrics based on organizational strategy and/or process needs.
- Define the detailed components related to each metric.
- Use metrics to define appropriate organizational actions.
- Define optimum methods for displaying metrics.
For anyone looking to improve their company’s performance, this 2-day course provides the tools and metrics necessary to achieve this goal by effectively analysing and measuring organizational processes.
The course combines lectures with discussion, practice, and case studies in order to help you gain insights into your own situation. The training program thus begins by covering the “what” and the “how” of selecting an appropriate metric for measuring processes and builds on this by presenting the ways in which these metrics should be reviewed, reported and acted upon. The skills gained will enable you to use detailed metrics to determine gaps, conflict and alignment in your organizational processes, and to use these to determine appropriate organizational actions.
This course is highly valuable for professionals working in organizations in the initial phases of their “metrics journey”, regardless of industry or function.
Who is this course for?
This course is for any management or staff involved in performance management or improvement, regardless of industry. Personnel ranging from operations, quality, human resources, finances, sales and marketing, and information technology are encouraged to participate. This course is especially appropriate for quality managers and quality engineers responsible for helping their organizations define metrics for measuring performance of processes.