This qualification is ideal for Team Leaders, Supervisors, First-line Managers, Heads of Operations or Departments and those aspiring to senior management roles. You will develop the knowledge and skills that allow you to effectively manage teams, individuals, organisations or departments and they are suitable for anyone working in the private, public or community and voluntary sectors.

The qualification has been developed by the Sector Skills Council for this sector, Skills CFA, and is recognised as the main qualifications for Level 3 and Level 5 in Leadership and Management for the UK.

It supports the skillsand knowledge learners need to become a competentOperations/Department Manager.Learners will complete this qualification with a concrete understanding such as:

• Foundation of excellence
• Principles of management and leadership
• Developing capabilities, delivering results and driving best practice
• Interpersonal excellence – Managing people and developing relationships
• Organisational performance – Delivering results (day-to-day activities)
• Personal effectiveness – Managing self