What You Will Learn :
- Understand how to produce psychological safety for your team and allow team members to give their perspective honestly
- Learn how to communicate with external stakeholders when a crisis arises, including what kind of information you should provide, the style and tone with which you provide it, and how to manage questions you can't answer
- learn about a framework to keep your own foundation of core values intact so you don't get consumed by the reactions of others
- You’ll practice how to get full input from team members in order to make sense of the complexity of a crisis.
On any given day, the media presents us with well-publicized and scrutinized stories of organizational crises. But while some crises make headlines, others may be less public but no less threatening to an organization.
The reality is that every organization is vulnerable to crises. And when a crisis arises, the first thing people look for is a leader. Executives who may be exceptional leaders under normal operations find themselves facing the pressures of time to preserve shareholder confidence, mitigate brand damage, and ultimately protect the bottom line.
The Crisis Leadership: Preparation, Management, and Recovery program prepares leaders for this challenge, recognizing that crisis situations require different leadership than normal conditions and that leaders can’t wait until they’re in the midst of a disaster to seek help.
This three-day program teaches upper- and senior-level executives how to strategically manage complex situations where the stakes are high. Participants learn how to avoid making bad leadership decisions under pressure and how to leverage the situation to remind stakeholders, their teams, and themselves of their core values. Executives also identify how to learn from a crisis, walking away better equipped to lead through the inevitable challenges of tomorrow.
Who is this course for?
This program is designed for executives with significant leadership responsibility of teams, departments, and units as well as professionals in areas such as communications, people, and strategy and that are called in action in times of crisis.