What You Will Learn :
- Recognize performance management as a key strategic and competitive differentiator
- Understand theory and application of corporate performance management through Balanced Scorecards (BSCs) and other frameworks for developing KPIs
- Create buy in and a culture of continuous performance improvement to enthusiastically own performance measurement and improvement
- Develop best practice KPIs, performance targets, and management dashboards
The KPI Certification Part 1 course provides an introduction to KPIs and their strategic context, and then introduces participants to a step-by-step methodology that can be used to develop various types of KPIs used by organizations in business analysis. Through short lectures, case studies, and applied exercises, participants learn the fundamentals of KPI development, how to get true buy-in to performance measurement by building a performance measurement culture, and how to strongly align measures that drive improvement to strategy.
The focus of Day One is on understanding basic KPI terminology and the purpose of measurement, as well as the strategic context needed to develop and align meaningful KPIs. In Days Two and Three, participants learn the fundamentals of KPI development and focus on making strategy measurable and easier to communicate and cascade. They select and design KPIs in a consistent way, using the right data and with the right ownership to increase the value of business analysis within the organization. With this knowledge, the participants design insightful and actionable reports and dashboards that focus discussion on improvement and are able to clearly see the real signals from measures about whether performance is improving or not.
At the end of the Part 1 course, participants will understand how to clearly communicate desired results and make lasting improvements in performance. They will be able to tightly align measures to strategy, and measure intangible goals, while streamlining the measurement and reporting process to reduce cost and effort and cycle time. By learning KPI Development, participants will get everything needed to create measures that transform an organization’s performance.
Who is this course for?
This course is recommended for:
Teams or individuals with performance measurement/management responsibility
Senior managers or leaders who are establishing, leading, and managing performance management and/or measurement programs and systems
Managers, planners and analysts who are part of a strategic planning and management team and are seeking the best practical ideas for improving organizational performance
Employees who have been tasked to plan, develop, or improve dashboards, KPI scorecards, business processes, program and project management, portfolio management or other measurement systems
Managers, planners, or business analysts who are involved with defining performance measures or complying with regulatory and other reporting requirements
Budget analysts who utilize business analysis to formulate budgets and evaluate programs