This program is essential for newly appointed or existing managers/team leaders/supervisors and covers a wide variety of subjects required for managing people and achieving results through others.

Delegates will learn how the role of today’s people manager is not that of an autocratic figure but more of a respected and influential team member. This session will help individuals to understand what is required of them as a manager/team leader and how to achieve results by managing people effectively.

• The role of the manager
• Management styles
• Communicating effectively
• Performance management
• Coaching
• Rapport building
• Time management
• Delegation
• Assertiveness
• Giving effective feedback
• Running an effective meeting
• Getting the most from your team