What You Will Learn :
- . You do not need to have any previous experience of office skills but are required to have a good level of English (Level 1).
- Some basic computer skills are preferred.
A short introduction to the skills needed in today’s office environment. Students can progress to the non-accredited Admin Essentials for Work course or go on to gain a level 1 qualification.This course provides an opportunity for guided ‘hands-on’ experience of basic office skills including:
‘ What is the Business Administration?
‘ What skills and knowledge are needs for office administration?
‘ Equipment and computer programs.
‘ File management
‘ Writing a business letter and email
‘ Answering the phone and taking messages,
‘ How to priorities work and manage
‘ Principles of personal performance and development
‘ Meet and welcome visitors in a business environment
‘ Preparation of meetings and agenda.
‘ Store and retrieve information
‘ Deal with customer queries, requests and problems
‘ Use Email at work
‘ Word processing and Excel