The best organizations attract and reward top talent by offering paths for advancement. Too often, though, individual contributors transition to frontline management roles without development and support. Your frontline managers are expert operators, but can they lead?

Common challenges faced by frontline managers include:

• Low engagement of hourly employees
• Difficulty providing feedback
• Dynamics of managing former peers

In a study by Harvard Business Review, 77% of executives agreed that frontline managers play a critical role in reaching their organizational goals. Surprisingly, only 33% stated that their organization’s frontline managers display competent decision-making, and a mere 12% reported their organizations to invest sufficiently in developing their frontline managers.

In addition, an astounding 90 percent believed frontline managers’ lack of leadership development negatively impacts employee engagement results.

At Performex, we developed a program to address the unique leadership challenges faced by frontline managers. With an emphasis on building communication, coaching, and engagement skills, we equip frontline managers for success as they begin leading others, including their former peers.

The program includes a 2-day immersion workshop for the frontline managers and also includes a 1-day coaching workshop for their managers. Those supervising the frontline team reinforce their development goals with ongoing coaching.