What You Will Learn :
- Learn how to respond effectively to challenging customer queries
- Learn how to organise and prioritise workloads
- Discover techniques for communicating with non-technical staff and customers
- Find out how to educate customers in a language they understand
Do you sometimes struggle when dealing with non-technical people? Would you like to learn how to deliver customer service that gets results? Good helpdesk technical service goes beyond just specialist know-how – it’s about communicating effectively with customers and colleagues and organising your work so that you can solve problems in a fast and efficient manner.
Hamilton Mercer’s Helpdesk Customer Service Skills for Technical Staff course has been developed using real-life scenarios and industry best practices to give any technical helpdesk staff member the skills they need to close tickets on time and become a valuable team asset.
You’ll learn how to keep calm under pressure, communicate with non-technical people and deliver great service that builds a reputation of trust
Who is this course for?
Hamilton Mercer’s Helpdesk Service Skills for Technical Staff Course is suitable for anyone working in a technical helpdesk looking to improve their personal or team’s helpdesk efficiency skills.