What You Will Learn :
- understand the drivers and physiology of emotion and be able to handle their emotions effectively
- understand themselves; their personal levels of EQ and have strategies to develop and improve
- gain insight into the operating of colleagues and clients and understand how to manage them effectively
- optimise empathetic managerial skills
Popularised by Daniel Goleman in the 1990s, Emotional Intelligence (EQ) is now recognized as being a key component of success in the workplace. A business operating with an emotionally intelligent strategy and with emotionally intelligent staff will have the edge over competitors.
This inspiring in-house workshop from BiteSize Learning is designed to enable participants to understand and utilize emotional intelligence and maximize their effectiveness in the work environment.
Learning what it is and comprehending its impact on work and business relationships
Managing personal emotions and responses
Understanding yourself, the impact of stress on your ability to operate at peak performance, and developing reflective and practical strategies for maximizing personal EQ
Managing and responding to others
Developing a clear knowledge of how others function, personality types, learning and operating preferences, motivational types, and learning how to manage and work with them in an empathetic and EQ way
Developing an EQ workplace culture
Opening discussion about extending EQ to the whole organization
Who is this course for?
This programme is suitable for all employees looking to develop their emotional intelligence.