Today’s global business environment requires leaders to resolve complex problems quickly and effectively. But not every problem has a “right” answer or a “best” solution – these are not actually problems to be solved but rather dilemmas to be managed. Successful leaders are able to identify dilemmas and manage them in ways that achieve the greatest benefit while minimizing risk.

This course will help your leaders to effectively analyze complex business dilemmas and develop strategies that optimize business results by:

• Understanding the dynamics of leadership dilemmas and why it is so important to manage them
• Differentiating a problem from a dilemma
• Identifying and analyzing dilemmas effectively
• Developing strategies to manage dilemmas
• Leading team members, workgroups, and other stakeholders in using a dilemma management process