What You Will Learn :
- Identify when and with whom it makes sense to have challenging discussions with
- Conduct conversations in a way that encourages performance improvements and builds relationships
- Prepare for a challenging conversation using a custom planning process that touches not only on what you want to say but how you want to manage yourself
- Determine the common roadblocks to positive outcomes and how to avoid them
The fact is difficult conversations are unavoidable in life and in business. Of all the situations we face in team leadership, holding a challenging conversation with a team member may be the most uncomfortable. And yet, when handled effectively, these moments of truth can deliver performance improvements, deepen the relationship, and become a growth experience for both coach and coachee.
OurDifficult Conversations at Work program will help you harness the positive aspects of conflict while keeping your emotions under control. The program provides a practical roadmap for how to have difficult conversations at work, as well as proven strategies for managing your emotions and maintaining equilibrium when things get heated.
Who is this course for?
Leaders at all levels will see their leadership effectiveness increase as a result of participating in the Difficult Conversations at Work program. Whether you are a new manager or a seasoned executive, you will leave with the skills and tools to stop avoiding and start embracing difficult conversations.