A manager can only really be effective if they learn to master the art of delegation. In essence, a manager who does not or cannot delegate will be limited by his or her own capacity to manage their workload and by their own ability to be better at every task they perform than anybody else in their team.

Delegates will leave this program with the tools required to help them delegate tasks, responsibility and accountability to members of their team, full in the knowledge that they have empowered them skilfully and helped them to understand the difference between delegating tasks rather than simply ‘dumping’ them.