- 16 or over by the end of the summer holidays
- living in England
Do you want to learn how to understand your customers, develop an in-depth knowledge of your businesses and gain effective communication skills? An apprenticeship in customer service can help you create a solid foundation for your career.
Designed for customer service practitioners in a wide range of job roles and industries, this apprenticeship aims to develop a learner’s customer service skills.
Your training equips you with the expertise to offer outstanding customer service and the confidence to deal with your customers in a positive and professional way.
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an individual member at professional level.
Who is this course for?
Professionals providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications. Customers can be classed as internal or external.