Courses Categories: Conflict Management and Human Resources
What You Will Learn :
- Explore importance of giving and receiving feedback in a way so it can be effectively received by the listener
- Gain an understanding of Advocacy vs Inquiry to manage conversations
- Learn a model for delivering feedback in a constructive and respectful manner
- Create a personal action plan for taking the learnings forward
Description
Anytime people work together, there’s bound to be a conflict. Understanding how to manage the conflict and how to have difficult conversations, where both sides feel respected and heard, is an important skill as you move through your career. Do you shy away from having tough conversations because they are uncomfortable? If so, we have good news. There are structures you can learn and practice so you feel better prepared to face a difficult conversation directly versus avoiding the issue.
KEY TOPICS
- Explore importance of giving and receiving feedback in a way so it
can be effectively received by the listener - Gain an understanding of Advocacy vs Inquiry to manage
conversations - Brainstorm causes of conflict at work
- Explore the Thomas-Kilmann model of approaches to conflict
- Review emotions that come into play when giving and receiving
feedback - Learn a model for delivering feedback in a constructive and
respectful manner - Practice using the model; receive individual feedback post practice
- Create a personal action plan for taking the learnings forward
Course Supplier
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