This course explains what constitutes as conflict in the workplace, before moving on to looking at some of the most common causes and the effects this can have on the workforce.
The Confederation of British Industry estimates that the cost of workplace conflict is around £33 Billion each year. It also estimates that up to 20% of leaders’ time is spent dealing with conflict. There are also the intangible costs such as reduction in loyalty, commitment, motivation, teamwork and morale.
The course covers the stages and build up to a workplace conflict and contains several extensive modules that outline conflict resolution techniques that can be applied at any stage of this build up.
As well as the negative impacts of conflict the course also explores how effective management of conflict can result in positive outcomes in the workplace. These can be the development of shared ideas, the ability to reach compromises through increased trust and creating an environment where differences of opinion are celebrated and considered rather than shut down.
1: The Causes and Symptoms of Conflict at Work
2: Resolving Conflict
3: The Five Conflict Modes
4: Using The Modes
6: Making Positive Outcomes
Overall Pass Mark: 70%
Who is this course for?
This course is aimed at supervisors and managers that want to develop effective conflict resolution methods. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject and covers the key concepts and theories relating to conflict management.
It is also open to any individual or team who wish to develop their understanding on this subject.