Become a certified instructor or practitioner of Vistelar’s non-escalation, de-escalation, crisis intervention, and personal protection methodologies — specifically designed for healthcare professionals — that addresses how to:

• Provide better customer service
• Predict, prevent and mitigate conflict
• Avert verbal and physical attacks
• De-escalate resistance, anger and abuse
• Control crisis and aggression
• Write up, review, and explain intervention decisions

As a certified Vistelar conflict management practitioner, gain these benefits:

• Physical Safety: improved threat assessment and physical assault avoidance
• Organizational Safety: better job performance, morale, and collaboration
• Legal Safety: less risk of personal liability and looking bad on YouTube
• Emotional Safety: improved relationships, self-confidence, and life quality

As a certified Vistelar conflict management instructor, deliver these benefits within your organization.

With patients and family members:

• Increased customer satisfaction and safety
• Decreased risk/liability and protected reputation
• Not having a damaging video show up on the Internet

With employees:

• Increased customer satisfaction and safety
• Increased safety and confidence in dealing with conflict
• Reduced workers compensation claims from injuries
• Improved performance, morale, engagement, and retention
• Decreased job stress, horizontal violence and absenteeism

In employee’s personal life:

• Better relationships
• Improved mental health and happiness
• Increased personal safety

This course uses Vistelar’s emotionally safe performance-driven instruction that emphasizes scenario-based skills practice and audio-/video-recorded assessments to ensure students can perform learned skills — in a supportive classroom environment.