Conflict Management For Healthcare
Milwaukee
Wisconsin
53202
United States
What You Will Learn :
- Confidently and professionally deal with questioning, anger, and verbal abuse
- End an interaction in a better place than where it started
- Effectively de-escalate conflict and remain safe in crisis situations
- Participate in difficult conversations and mediate positive outcomes
Description
Become a certified instructor or practitioner of Vistelar’s non-escalation, de-escalation, crisis intervention, and personal protection methodologies — specifically designed for healthcare professionals — that addresses how to:
- Provide better customer service
- Predict, prevent and mitigate conflict
- Avert verbal and physical attacks
- De-escalate resistance, anger and abuse
- Control crisis and aggression
- Write up, review, and explain intervention decisions
As a certified Vistelar conflict management practitioner, gain these benefits:
- Physical Safety: improved threat assessment and physical assault avoidance
- Organizational Safety: better job performance, morale, and collaboration
- Legal Safety: less risk of personal liability and looking bad on YouTube
- Emotional Safety: improved relationships, self-confidence, and life quality
As a certified Vistelar conflict management instructor, deliver these benefits within your organization.
With patients and family members:
- Increased customer satisfaction and safety
- Decreased risk/liability and protected reputation
- Not having a damaging video show up on the Internet
With employees:
- Increased customer satisfaction and safety
- Increased safety and confidence in dealing with conflict
- Reduced workers compensation claims from injuries
- Improved performance, morale, engagement, and retention
- Decreased job stress, horizontal violence and absenteeism
In employee’s personal life:
- Better relationships
- Improved mental health and happiness
- Increased personal safety
This course uses Vistelar’s emotionally safe performance-driven instruction that emphasizes scenario-based skills practice and audio-/video-recorded assessments to ensure students can perform learned skills — in a supportive classroom environment.
Who is this course for?
Contact professionals working in healthcare, such as hospital/clinic security, emergency department and behavioral health personnel, social workers, human resource professionals, and EMS workers — or trainers of these professionals