Highly interactive, skill-based, and evidence-based learning workshop incorporates all elements of the Knowles Adult Learning Model, including many of the following elements: Class discussion, Visual (slides, video,flip chart/whiteboard), Object demonstration, Academic research results, Small group discussion, Socratic Questioning, Simulation – Experiential, Humor, Case studies, Self-assessment, Self-reflection workbook exercises, Lecture.

Module Outline:

• Discuss elements of communication including encoding, decoding, noise, channels, verbal and non-verbal, body language.
• Humorous video clip: Assumptions!
• Small group exercise: the Cash Register Ambiguity
• Discuss active listening steps
• Small group exercise: Groups are given a controversial topic to discuss, to practice their active listening skills.
• Individual Exercise: Discover your “Native Tongue” or style of communicating
• Discuss when to use each style of communication
• Review the various channels of communication (voice, email, text, phone etc.) and discuss which is best used in specific situations.
• Hazardous Conversations: recognize toxins to effective conversations, and what the anti-toxins are.
• Role play in pairs what you have learned