Change is the one constant in organizational life and an understanding of change management is a necessity not a nice-to-have. This course, facilitated by a best-selling change management author, trainer, and consultant, guides you through the essentials of managing change. It identifies why change fails and how to ready the organization and its people for change. It introduces a number of frameworks for change and five key approaches that will enable you to manage change more effectively and equip you with a variety of tools and techniques.

The CMM™ course looks at how to organize and implement change; how to identify and mobilize stakeholders and to support people through the roller coaster of change. It introduces coaching, influencing & facilitation skills, and how to manage resistance to change. It highlights the importance of leadership, the leadership roles and styles required and the essential qualities needed to be a change agent. The course concludes with how you can evaluate the change and the change process itself and ensure integration of the changes into the fabric of the organization.