It’s time to make your call. Are you ready? Before you reach out to a client, do your research. Check out the company’s website or social channels to see if they have posted about any of their events in the past and make note of when and where they were held.

Whether they have previously held events at your property or not, you will need to have some features and benefits statements ready along with any updates or exciting news ready to share to peak their interest in your property. If you know when they typically hold their meetings, you can let them know if there are any special rates your hotel is offering during that time. Doing so showcases that you’ve done your research.

If you leave a message,

• Make it brief
• State the reason for your call
• Your next plan of action
• And your phone number

Make the appropriate notes in your system. Include when and who your spoke with or left a message for and your next step so when the client calls you back, you’re prepared.

Be sure to smile when you are on the phone. Keep the call or message brief. State the reason for your call. Let the client know the next steps. And make sure to leave your call back number. Don’t just leave your name and phone number and hope for a return call. Follow up and make it meaningful.

Now that you know how to make the call, you are ready to boost your hotel sales!

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