The right tools are essential to getting the job done efficiently. The Business Skills Toolbox is a selection of versatile techniques and processes that will assist you in planning, making decisions, finding creative solutions, and enabling you to work more effectively in business.

This in-house BiteSize Learning program is based around a practical case study to facilitate the application of the tools in a business context.

• SWOT analysis for planning and decision making.
• GAP analysis to identify and correct the shortfall between desired and actual levels of performance.
• Mind-mapping to unlock the potential of the brain and organize thoughts and information.
• Brainstorming to harness the creativity of a group to generate original ideas with next to no effort.
• Constructively identifying and managing conflict.