What You Will Learn :
- Learning business etiquette and customer service
- Building trust and respect
- Building positive relationships
Think of when you met someone for the first time. What was your impression? Good? Bad? Neutral? What we do or say in the first few minutes plays an important role in influencing the future success of that relationship. Good rapport is both conscious and unconscious. It strengthens relationships and makes them more enjoyable. Trust is a vital component to building rapport and we will guide you on how to build trust and maintain trust while delivering feedback. We have five Building Rapport courses available in this series that focus on greetings and introductions, business etiquette and customer care, building trust and respect, confidence in any situation, building positive relationships. Each course averages 15 minutes to complete with a post-assessment included for each course. The Application Activity forms will allow the participant to apply the learnings in their own scenario and environment. This selection of courses is intended for executives, managers, Call center staff, and customer-facing people who want to improve their leadership abilities. This course can be delivered in two formats. Regardless of the learning method, participants will be entirely assisted in their journey by Chart Learning Solutions’ network of partners.
Who is this course for?
You work with customers in a customer services role or want to develop your skills in this area.