The Benefits Management and Business Acceptance course is for people who require an understanding of how business benefits are managed and how to facilitate their delivery. This course also considers how systems are tested for business acceptance. Key areas of the course include:

• Understanding the drivers for business change
• The business case
• Benefits management and planning
• User acceptance testing
• Test design and planning

Implementation of business solutions and delivery of business benefits The course underpins theoretical concepts with a realistic, practical case study, from which participants gain experience in applying benefits management and business acceptance techniques.

Course Content

The rationale for benefits management and business acceptance

• The lifecycle for business change
• The role and importance of benefits management
• The role and importance of business acceptance

Drivers for business change

• The business change lifecycle
• Internal and external drivers
• CSFs and KPIs
• Value propositions and the value chain
• Options for business change

The business case

• Structure and content of the business case
• Categories of business benefit
• Measuring benefits
• Quantifying benefits

Making the financial case

• Identifying and quantifying costs
• Investment Appraisal
  • Payback
  • Discounted cash flow/Net present value
  • Internal rate of return

Planning for benefits management

• Benefit owners
• The benefits plan
• Benefit profiles
• The benefits dependency framework