The Benefits Management and Business Acceptance course is for people who require an understanding of how business benefits are managed and how to facilitate their delivery. This course also considers how systems are tested for business acceptance. Key areas of the course include:

• Understanding the drivers for business change
• The business case
• Benefits management and planning
• User acceptance testing
• Test design and planning

Implementation of business solutions and delivery of business benefits The course underpins theoretical concepts with a realistic, practical case study, from which participants gain experience of applying benefits management and business acceptance techniques.

Course Content

Rationale for benefits management and business acceptance

• Lifecycle for business change
• The role and importance of benefits management
• The role and importance of business acceptance