What You Will Learn :
- Apply the concept of "process components" to the review of individual processes.
- Distinguish the inputs and outputs of individual processes.
- Apply customer mapping techniques to the examination and analysis of business processes, focusing on improving the organization’s interaction with customers.
- Distinguish trigger events within individual processes.
This Analyzing & Improving Business Processes course offered by The Institute of Internal Auditors (IIA), the leading authority in internal auditing, teaches internal auditing professionals valuable techniques for analyzing and evaluating their organizations’ existing business processes to optimize efficiency, analyze existing work, and provide superior customer service.
In addition to exploring mapping techniques that help improve customer relations and highlight opportunities for improvement in organizational processes, this IIA course emphasizes hands-on application of process analysis skills in the form of case studies, real-world scenarios and by drawing on participants’ prior experiences to promote organizational success.
Who is this course for?
This is an introductory level course offered by The Institute of Internal Auditors (IIA) with no prerequisites or prior preparation required.