What You Will Learn :
- Explore the fact that once you are promoted to a position of responsibility, part of your role will involve identifying, managing and resolving conflict within the teams who report into you.
- Learn how to deal with the situation when you are faced with a conflict issue such as a difference of opinion between employees.
- Discover the different methods of conflict management and identify which approach will work best for you.
- Gain an insight into good practice examples by watching a video entitled Four Tips for Managing Conflict.
No matter what kind of business you work in, there will always be issues within teams. Dealing with the ensuing conflicts is one of the biggest challenges of any managerial role. This great value, short online course is designed to help you deal with the inevitable conflicts you will be expected to resolve, calmly and efficiently.
What Will I Learn?
Not only will you learn what conflict is, you’ll come away from the lesson full of ideas and strategies for successfully dealing with the issues that arise in your team. You’ll also gain valuable insight into what causes conflict in the first place and how different personality types will potentially respond to difficult situations.
How Does it Work?
The online nature of the learning means there will be no conflict when it comes to fitting your study around your existing work commitments. The content is specially tailored to give you the best possible training in conflict management with practicality and interactivity at the heart of the experience.
Who is this course for?
Anybody who has a desire to learn more about this subject is encouraged to do this course. The course has no entry requirements.